CAMECA provides a range of post-warranty service solutions to suit various customer requirements. Several annual maintenance service contracts are available as well as attractive on-demand solutions. These services allow our customers to focus on their core activity - and leave their maintenance needs and worries to us.
SERVICE SOLUTIONS FOR THE CAMECA PRODUCT LINES
STandard REpair Package (ST-REP)
THE ON-DEMAND SOLUTION - brings you full recovery from a major failure, at a pre-defined cost.
Although you may have the recognized skills to perform general maintenance tasks, our ST-REP intervention packages are available to handle more signifificant repair operations.
Silver Membership
ESSENTIAL CARE - brings you preferred access to CAMECA services.
You value CAMECA expertise for corrective actions yet possess the skills to tackle minor issues on your own.
Gold Coverage
INSTRUMENT PROTECTION & RECOVERY - brings you priority assistance and access to CAMECA services.
You need comprehensive coverage and a controlled maintenance cost for your CAMECA instrument.
Platinum Coverage
PREMIUM FULL INSURANCE - brings you complete peace of mind and access to premium CAMECA service.
You require a firm and all-inclusive coverage for Cost of Ownership control.
For more information on CAMECA's range of service solutions CLICK HERE
SERVICE SOLUTIONS FOR THE NU PRODUCT LINES
Essential
Includes an annual preventative maintenance visit with basic consumables, prioritised access to technical support and further discounts on a range of consumable items.
Expanded
Essential cover plus on-site support for a single reported breakdown (inclusive of spare parts).
Comprehensive
Expanded cover plus unlimited on-site support, unlimited spare parts requirements, 1st priority for on-site support, 1st priority for technical support and preferred pricing on performance enhancing upgrades.
Comprehensive+
Comprehensive cover plus an annual consumables kit, 3rd party OEM items and application training credits.
For more information on Nu's range of service solutions CLICK HERE