Training
EPMA Tutorial - Electron Probe Microanalysis Guide
Download the free EPMA tutorial, Learn EPMA basics, applications, case studies, and recent developments in surface analysis....
Product Lifecycle Support
Our instruments are built to last, but we are also commited to new developing new technologies. We'll keep you informed of your service options and work with you to provide continuity for your application.
Our Service Commitment
We are committed to supporting your instrument throughout its operational life, helping you maximise performance, reliability and return on investment. As products mature, support levels evolve through three distinct stages: Full Support, Best Effort Support, and End of Support.
Full Support
During the Full Support phase, products continue to receive comprehensive hardware and software support.
Best Effort Support
Support remains available, although certain services may become limited due to component availability and technology obsolescence.
End of Support
Once a product reaches End of Support, active service and maintenance activities are discontinued.
Relocation & Recycle
CAMECA offer a range of support services when you decide to replace your exisiting system.
Do you have a question for our Support Team?
Contact our dedicated team of Technical Support Engineers.
If you are in Europe, our hotline is open:
Monday through Friday
8am to 5pm CET.
+33 (0)1 43 34 62 37
Or use our contact form to request assistance:
Our Service Strategy
| During Instrument Production | Up to 15 years after last tool manufacturing date | For a minimm of 2 years | End of life/Obselescence | |
| Hardware Support | Full support | Full support | Best effort | End of support |
| Software & Application Support | Full support | Full support | Best effort | End of support |
Hardware
- All replacement parts remain available.
- If a supplier discontinues a component, we will identify and qualify a suitable alternative wherever possible.
- Full service contracts are available.
- On-demand service and support are available.
Software
- Active software development and maintenance.
- Regular bug fixes and performance improvements.
- Ongoing development of new features and enhancements.
Staying Informed
We understand the importance of long-term planning for critical instrumentation. Our service team reviews product support status annually and communicates lifecycle changes in advance, helping you prepare for future upgrades, service strategies, and replacement planning.
If you have questions about the current lifecycle status of your instrument, please contact our support team.
Training & Tutorials
Training
SIMS Tutorial | Dynamic Secondary Ion Mass Spectrometry Guide
Download the free SIMS tutorial co-edited with Wiley. Learn dynamic SIMS basics, advantages, case studies, and future developments in elemental analysis....
Training
Free EPMA Tutorial Download | Electron Probe Microanalysis Guide
Download the free EPMA tutorial in PDF, iOS, or Kindle formats. Learn EPMA basics, applications, and case studies for accurate surface analysis....
Training
APT Tutorial - Free Download!
Educational resources and tutorials for Atom Probe Tomography users....
Training
Free APT Tutorial Download | Atom Probe Tomography Guide
Download the free APT tutorial in PDF, iOS, or Kindle formats. Learn atom probe basics, history, and case studies for advanced material analysis....
