Support and Service
CAMECA provides unparalleled support for its scientific instruments and metrology tools, whether in research laboratories or in semiconductor production lines.
Contact Service Direct
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More ways to get in touch
Find technical support and advice, book a service visit or get help with an issue. We have experienced engineers to help keep your application up and running.
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Find your local support
First level support is available from all local CAMECA offices or agents.
Want to speak to someone?
For Europe only, our hotline is open Monday through Friday, 8 AM to 5 pm CET. Contact our dedicated team of Technical Support Engineers at +33 (0)1 43 34 62 37 or use our contact form to request assistance.
Unparalleled Support
CAMECA provides unparalleled support for its scientific instruments and metrology tools, whether in research laboratories or in semiconductor production lines.
We offer a range of post-warranty service solutions to suit various customer requirements: several annual maintenance service contracts are available as well as attractive on-demand solutions, allowing our customers to focus on their core activity - and leave their maintenance needs and worries to us. Click here for an overview of the CAMECA Maintenance Service Solutions.
The CAMECA Maintenance Service Solutions are part of an innovative and comprehensive program - AMECARE Performance Services - developed to ensure peak performance and extend the life of your analytical instrumentation. Click here for more information on the available modules and their benefits.
AMECARE
A broad range of high value-added service modules has been developed, allowing customers to choose service scope to meet their specific needs. The service modules are based around four pillars:
- Proactive maintenance programs that maximize equipment reliability and availability
- Application solutions that meet unique industrial market and research demands
- Enhancing user skills through training and access to product and application experts
- Broad range of Accessories and Upgrades
Warranty
With each new purchase of an instrument you’ll have the peace of mind that you are covered by a comprehensive warranty coverage plan that will quickly return your product to like new condition with service from a trained technician.
Enhancing user skills by providing access to product and application experts
- Hotline support
- E-remote control support
- Training: operation, maintenance, application hands-on courses (basic, advanced, customized)
- Analytical expertise
Broad range of Accessories and Upgrades to get more from your CAMECA instrument in 6 key domains:
- Performance
- New Applications
- Uptime
- Productivity
- Ease-of-use
- Sustainability
Service Solutions
CAMECA provides a range of post-warranty service solutions to suit various customer requirements. Several annual maintenance service contracts are available as well as attractive on-demand solutions. These services allow our customers to focus on their core activity - and leave their maintenance needs and worries to us.
Silver Membership
ESSENTIAL CARE - brings you preferred access to CAMECA services.
You value CAMECA expertise for corrective actions yet possess the skills to tackle minor issues on your own.
Gold Coverage
INSTRUMENT PROTECTION & RECOVERY - brings you priority assistance and access to CAMECA services.
You need comprehensive coverage and a controlled maintenance cost for your CAMECA instrument.
Platinum Coverage
PREMIUM FULL INSURANCE - brings you complete peace of mind and access to premium CAMECA service.
You require a firm and all-inclusive coverage for Cost of Ownership control.
Explore CAMECA technologies through our communities
APT Community
ECR Community
