AMEcare Performance Services

High-value added service solutions

A broad range of service modules has been developed, allowing customers to choose service scope to meet their specific needs.
The service modules are based around three pillars:
-> Proactive maintenance programs that maximize equipment reliability and availability
-> Application solutions that meet unique industrial market and research demands
-> Enhancing user skills through training and access to product and application experts

Warranty

With each new purchase of an instrument you’ll have the peace of mind that you are covered by a comprehensive warranty coverage plan that will quickly return your product to like new condition with service from a trained technician.

Service Contracts

• More than a warranty extension, our Platinum and Gold service contracts insulate you against unexpected service costs for a desired period beyond the standard 1-year warranty
• Predictable service costs including consumables parts (Platinum contracts)
• Priority on-site response time
• CAMECA staffed support centers around the world for carrying hardware, software application experts

Optimized solutions for your specific needs

• Dedicated preventive maintenance programs
• Sources reconditioning
• Laboratory inspection
• Moves & reinstallation of instruments, performance guarantee
• Tailored tools reconditioning (in factory or on site)
• Optics cleanings and overhauls
• Spare parts replacements
• Hardware, software or firmware upgrades to bring you the latest features and enhancements

Enhancing user skills by providing access to product and application experts

• E-mail, telephone support
• E-remote control support
• Training: operation, maintenance, application hands-on courses (basic, advanced, customized)
• Analytical expertise