CAMECA Logo
Worldwide contacts - Service & Support
Search


Home
AMETEK Materials Analysis Division
CAMECA Science & Metrology Solutions
Path: Home>Service & Support>Maintenance Service Solutions
CAMECA Maintenance Service Solutions

CAMECA provides a range of post-warranty service solutions to suit various customer requirements. Several annual maintenance service contracts are available as well as attractive on-demand solutions. These services allow our customers to focus on their core activity - and leave their maintenance needs and worries to us.

STandard REpair Package (ST-REP)

ON-DEMAND SOLUTION - brings you full recovery from a major failure, at a pre-defined cost.

While having the recognized skills to perform general maintenance tasks, our ST-REP intervention packages are available to handle more signifificant repair operations.

  • The ST-REP price is a lump sum that covers a field intervention to solve one declared failure. It includes unlimited time & CAMECA parts to complete the repair
  • An ADD-REP lump sum is available to fix any additional failure during the ST-REP intervention
  • ST-REP and Silver Membership can be combined to create a customized solution to complement in-house maintenance skills
  • ST-REP is available at a discounted rate for all Silver Members

Silver Membership

ESSENTIAL CARE - brings you preferred access to CAMECA services.

You value CAMECA expertise for corrective actions yet possess the skills to tackle minor issues on your own.

  • Yearly preventive maintenance visit 
  • Preventive Maintenance parts included (according to the instrument PM program listed in the contract) 
  • Discounts on CAMECA consumables, spare parts and ST-REP interventions 
  • Preferred level of priority over non-members 
  • Hotline support (phone & e-mail) for minor repairs and technical questions

Gold Coverage

INSTRUMENT PROTECTION & RECOVERY - brings you priority assistance and access to CAMECA services.

You need comprehensive coverage and a controlled maintenance cost for your
CAMECA instrument.

  • Unlimited number of site interventions to repair your system 
  • Unlimited labor and components on CAMECA parts and vacuum system 
  • 1st priority for on-site interventions 
  • Yearly preventive maintenance visit 
  • Discounts on consumables and PM parts 
  • Hotline and e-remote control support 
  • Free software updates and preferred pricing on new software options

Platinum Coverage

PREMIUM FULL INSURANCE - brings you complete peace of mind and access to premium CAMECA service.

You require a firm and all-inclusive coverage for Cost of Ownership control. 

  • Selection of consumable parts for typical annual usage 
  • Unlimited number of site interventions to repair your system 
  • Unlimited labor and components on CAMECA parts and third-party modules provided by CAMECA (EDS, UPS, Transformers, chillers, RF Plasma source, Depth Profiler, EFEM) 
  • 1st priority for on-site interventions 
  • Yearly Preventive Maintenance visit 
  • Preventive Maintenance parts kit included 
  • Hotline and e-remote control support 
  • Free software updates and preferred pricing on new hardware & software options 
  • Free access to reliability upgrades
FIND A SALES REP OR DISTRIBUTOR
HIGH VALUE SERVICE SOLUTIONS

INSTRUMENT & SOFTWARE UPGRADE KITS

AUTOMATION SOFTWARE UPDATES

instruments for research - metrology tools - applications - user publications - news - conferences - company - locations

Atom Probe Tomography (APT) - SIMS - EPMA - LEXES - ICP-MS - GD-MS - TIMS

© 2010-2016 AMETEK, Inc - CAMECA SAS. All Rights Reserved - www.ametek.com
privacy - trademarks - sitemap